AV STORE-POLICIES

Refund Policy

Refund Policy
Thank you for shopping at avstore.lk. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 7 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.

“the refund will be given to the payment-initiated media itself on our website”

Exchanges
If you would like to exchange your item for a different size, color, or style, please contact our customer support team within 2 days of receiving your order. We will provide you with further instructions on how to proceed with the exchange.
Non-Returnable Items
Certain items are non-returnable and non-refundable. These include:

Audio Cables
Downloadable professional audio and video software products
Personalized or custom-made Audio/Video equipment
Damaged or Defective Items

In the unfortunate event that your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or issue a refund, depending on your preference and product availability.
Return Shipping
You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide you with a prepaid shipping label.

Privacy and Policy

1. Who We Are

We are avstore.lk, an online store offering Professional Audio Visual Equipment

2. What Personal Data We Collect

We may collect personal information to provide and improve our services. This includes:

Basic Info: Name, email, phone number, address.
Cookies & Usage Data: Information about your browsing activity and preferences.
Other Data: Comments you leave, media you upload, and any details you provide.

3. How We Use Your Data

We use your information to:

Process and manage your orders.
Improve our services.
Communicate with you about updates and promotions.
Provide customer support and address technical issues.

4. Cookies

We use cookies to improve your user experience on our site.

5. Data Retention

Comments: Comments and related data are stored indefinitely to help us manage discussions on the site.
User Accounts: Registered users’ information is stored in their profiles. You can view, edit, or delete your information anytime.

6. Your Data Rights

You have the right to:

Request a copy of the personal data we hold about you.
Ask us to delete your data (except where required by law).

7. How We Protect Your Data

We take all necessary precautions to protect your personal data and all personal data is used only within our organization to provide a better service to our customers and will not be shared to any third party

8. Third-Party Links

Our website may contain links to other sites. We are not responsible for their privacy practices, so we recommend reviewing their privacy policies.

9. Data Transfer

If you’re located outside Sri Lanka, please note that your personal data may be transferred to Sri Lanka for processing. By using our site, you consent to this transfer.

10. Changes to This Privacy Policy

We may update this policy occasionally. Any changes will be posted on this page, and we will notify you of major updates.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us via our contact form.

Term and Conditions

1. Acceptance of Terms
By accessing and using avstore.lk, you agree to be bound by these terms and conditions.

2. Cookies
We use cookies to improve your experience on our website. By continuing to use avstore.lk, you consent to our use of cookies.

3. Intellectual Property
All content on avstore.lk is owned by us or our licensors. You may access and use content for personal use, but you cannot:

Republish, sell, rent, or copy content.
Redistribute content without permission.

4. User Comments
You may post comments on our site, but you are responsible for ensuring that the comments do not violate any rights or laws. We reserve the right to remove inappropriate comments.

By posting comments, you give avstore.lk permission to use and edit your comments.

5. Hyperlinking
Certain organizations (like government agencies, search engines, and news organizations) may link to our website without permission. If you want to link to avstore.lk, please contact us for approval.

6. No Framing
You may not create frames around our web pages that alter their appearance without our permission.

7. Content Liability
We are not responsible for any content that appears on external websites that link to avstore.lk. You agree to protect us from any legal issues arising from links on your site.

8. Pricing
The prices of products on avstore.lk may change, These changes will be reflected real time on this website.

9. Unavailability of Products
Products listed on our site may be out of stock. If an item is unavailable, we will refund the amount paid for that item.

10. Order Confirmation
When you place an order, you will receive a confirmation email. This means we’ve received your order, but it doesn’t mean your order is accepted. We will confirm stock availability before processing.

11. Limitation of Liability
We are not liable for any losses or damages resulting from the use of our website, except in cases where liability cannot be excluded under the law.

12. Modifications
We reserve the right to update these terms at any time. Changes will be posted on this page, and by continuing to use the site, you accept these changes.

13. Contact Us
If you have any questions about these terms, please contact us via the contact page on our website.